I wanna give a shout out to Stacy at Rite Aid. My asthma is acting up and I ran out of medicine so I called my doctor to get a new prescription. She said, “No problem, I’ll call it in.” So, I go to Rite Aid the next day to pick it up. They dug and dug and finally found the order. The cashier told me there was a problem with my insurance company and they were going to call again about it. I thought it was no big deal since it’s early in the New Year and this happens a lot at the beginning of a new calendar year. Then Stacy called me over. She explained that there was a typo in the prescription and the insurance company declined it. They’ve been trying to straighten it out, but the insurance company is not answering their phones because they are overwhelmed with the Medicare changes.
So, Stacy let me take the inhaler home without paying. She just asked me to come back in on Monday to settle the bill. I couldn’t believe it! Actual compassion! Her kindness carried me through several other interchanges with less-than-kind people. I just thought to myself . . . remember Stacy. There ARE nice people after all.
© Michelle Scott 2006
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